Name: MARK EHMANN
Rating: 1
Review: This company is a nightmare to work with. During demolition of our old barrel tile roof, they used hammers to break the original tile loose (which is normal), but managed to put their hammers through the lead flashing multiple times in several areas around the house. That flashing had to be replaced (including fresh stucco and paint) before the reinstall could begin. During reinstall, two areas had to be completely redone three times! Every day there was something they did that was professionally embarrassing for them, whether that was due to lack of experience, attention to detail, sheer incompetence or even in some cases, a lack of employee integrity. After they finished our roof, we had new leaks that never existed before, and when they found those fixes, there was no way to identify which of the many crews made those mistakes.Today we continue to have issues with our “new roof”, but HD is unresponsive. We called, left messages, then sent certified mail months ago to no avail. The most recent issues that we’ve uncovered with our roof (by a reputable roofing company) reveal that HD covered a rotten section with peel and stick under-layment without replacing the plywood they were contracted to do. These areas are so rotten, you can put your finger through them, and you can also see where their hammers went though the plywood during demolition! They knew about it, but tried to cover it up. We are now in the process of methodically uncovering an overabundance of negligent conduct; my hope is that we will not need re-roof the entire home.Now, most of the original folks that worked for HD seem to have left the company. We truly had no intention of complaining publicly because it’s exhausting to go through this. But now that we’re uncovering yet another section of mistakes that they likely knew about, I decided it was finally time to warn anyone who is considering HD Roofing for their roofing needs. Don’t be fooled by the 4.8 stars!Update 19OCT: I am sad to report that we have a Roof Failure due to HD’s many code violations: to start, our entire roof has battens secured with regular roofing nails (see photo), instead of Stainless fasteners or ASTM153 hot dipped zinc-coated galvanized as required by FL code for coastal properties. In less than two years, these roof nails have rusted inside the pressure treated battens, leaving 100’s of current and/or future leaks. It is imperative that the right fasteners are used with pressure treated wood.Update 21OCT: All ridges and valleys are galvanized metal; they should have used stainless as their flashing shows signs of rust. The galvanized nails they used on our aluminum drip edge are showing signs of electrolysis. Even worse, they shot nails upward through the drip-edge at a 45, through the facia, the plywood sheathing, and penetrated the poly-glass membrane from below, ruining the water-tight seal. This reckless technique may have been used around the perimeter of the home. It also appears that galvanized metal was used for the flashing. How can a roofing company keep their license after something like this? And where was the inspector?Update 3NOV: Photo 2 shows how they covered the old under-lament with Poly-glass, instead of stripping down to bare plywood. Had they done this procedure correctly, they’d have discovered the rotten plywood and rotten truss (Photo 3) which has since been sistered by a reputable company. HD also maintains they used materials as “recommended” by FL building code, however, their tile fasteners in this coastal building zone show signs of significant rust. The roofing company should know the codes for your area; ultimate liability falls on the license holder, not the inspector.Update 7NOV: Attorney retained; Form 558 Demand Letter mailed. We will recover every penny wasted on HD; their mistakes are obvious and indefensible.
Date: 4 months ago